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SPEECH2SALE - SPEECH ANALYTICS PLATFORM
Convert speech to result
To manage the effectiveness of the sales office, customer service customer service, contact center, speech analytics is one of the most powerful tools that gives unique information about customer sentiment and capture_cc781905-5cde-3194-bb3b-138df5c_bad agent behavior. The speech2sale platform is a cloud-based speech analytics service. You pay only for the results of the analysis of your employees' conversations. If necessary, the platform can be installed in a closed enterprise data center.
A TOOL FOR EFFECTIVE MANAGEMENT OF THE INTERACTION OF YOUR EMPLOYEES WITH CUSTOMERS
OPPORTUNITIES
NOW YOU DO NOT NEED A MYSTERY SHOPPER
Every day and hour you will be able to receive information about the work of all employees. The speech analytics platform will focus your attention on key indicators of the quality of employee interaction with customers. You will get more information than a mystery shopper gives you.
DO NOT NEED TO LISTEN TO RECORDINGS FOR HOURS
There is no need to listen to long recordings. The user interface player highlights key words and phrases that characterize the metrics of employee communication with customers
CUSTOMER SURVEY?
YOU GET MORE OBJECTIVE INFORMATION.
Customer loyalty metrics are measured in every conversation and collected in reports. Emotional outbursts in the client's voice are recorded and its direction is determined - positive or negative. Determine reasons for customer dissatisfaction and the subject of their requests.
HOW IT WORKS IN SALES OFFICES, STORE AND IN THE FIELD
DURING THE WORKING DAY, ALL DIALOGUES OF EMPLOYEES ARE RECORDED ON A DICTAPHONE-BADGE
RECORDINGS WITH DIALOGUES ARE SELECTED AT NIGHT, NOISE CLEANING AND SPEECH ANALYTICS ARE CARRIED OUT
FOR THE MORNING ALL REPORTS ARE READY TO USE THEM IN ADDRESSED TRAININGS
HOW IT WORKS IN CONTACT CENTERS
AS ONCE THE DIALOGUE HAS ENDED, IT GOES TO THE PLATFORM FOR PROCESSING
IN TIME EQUAL TO 0.2-1.0 CALL DURATION, ALL ANALYTICS READY
IN PARALLEL WITH THE ACCUMULATION OF PROCESSED DIALOGUES, SUMMARY REPORTS ARE FORMED
Imagine that you have a bag with 1000 balls - 500 white and 500 colored, your task is to draw as many colored balls as possible in 10 attempts.
It turns out that the probability that among these 10 balls 8 will be colored is only 0.098% - this is the accuracy (precision) that you get by listening to the recordings selectively.
Platform accuracy speech2sale is >800 times higher —80%.
RESULTS EXAMPLES USED SPEECH2SALE
PRODUCT SALES GROWTH
The more often the product is mentioned, the richer the presentation, the higher the sales. Daily feedback to the employee based on the results of analytics increased the activity of selling offers. As a result - - increase in sales.
SPEECH CLARITY IMPROVEMENT
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On the 17th week of the year began using the speech analytics platform. The analytics results were used for daily, employee feedback. At the 18th week, the number of parasitic words in speech was sharply reduced.