Speech analytics platform

The speech2sale platform is designed to increase the effectiveness of control and business management. Allows you to analyze the dialogue of your employees with customers, collect training materials and monitor the assimilation of training materials. This is the best replacement for a mystery shopper and an effective assistant to the head of quality control.

 

All conversations - whether in the sales office or in the contact center - are analyzed according to the set of key indicators of the interaction of employees with customers - friendliness, activity of selling offers, knowledge of the product, etc. When analyzing telephone conversations, customer loyalty metrics are additionally controlled.

 

 

We provide our platform as a service (cloud platform), but it is easy to install in your data center. The duration of work related to the installation of the platform itself is about 3 days.

How it works

Speech analytics platform

The speech2sale platform is designed to increase the effectiveness of control and business management. Allows you to analyze the dialogue of your employees with customers, collect training materials and monitor the assimilation of training materials. This is the best replacement for a mystery shopper and an effective assistant to the head of quality control.

 

All conversations - whether in the sales office or in the contact center - are analyzed according to the set of key indicators of the interaction of employees with customers - friendliness, activity of selling offers, knowledge of the product, etc. When analyzing telephone conversations, customer loyalty metrics are additionally controlled.

 

 

We provide our platform as a service (cloud platform), but it is easy to install in your data center. The duration of work related to the installation of the platform itself is about 3 days.

Pretreatment

Speech recording, noise removal, “cutting” recordings into intervals containing speech

VOICE ANALYTICS

Analysis of emotions in the voice, fixing the speed of speech, long pauses, interruptions by the speakers of each other

SPEECH ANALYTICS

Speech to text conversation, content analisis of speech, the tone of the conversation, the most used phrases ...

REPORTS

Report for business: key indicators of speech interaction, training materials

Noise reduction

An important part of speech analytics is the preparation of input data.

When recording speech on a voice recorder, ambient noise leads to a decrease in the quality of speech recognition, which can make it practically impossible to analyze the content of conversations.

We have developed a unique noise reduction algorithm that allows you to reduce the noise level by 4-5 dB (~2 times reduction).

 

The amount of useful information extracted by the speech recognition system increases by 4-5 times.

Noise reduction

An important part of speech analytics is the preparation of input data.

When recording speech on a voice recorder, ambient noise leads to a decrease in the quality of speech recognition, which can make it practically impossible to analyze the content of conversations.

We have developed a unique noise reduction algorithm that allows you to reduce the noise level by 4-5 dB (~2 times reduction).

 

The amount of useful information extracted by the speech recognition system increases by 4-5 times.

Noise reduction

An important part of speech analytics is the preparation of input data.

When recording speech on a voice recorder, ambient noise leads to a decrease in the quality of speech recognition, which can make it practically impossible to analyze the content of conversations.

We have developed a unique noise reduction algorithm that allows you to reduce the noise level by 4-5 dB (~2 times reduction).

 

The amount of useful information extracted by the speech recognition system increases by 4-5 times.

Вспомогательные решения используемые в платформе

Для визуализации результатов аналитики используется передовая система формирования аналитических отчётов Qlik Sense

Для записи разговоров в офисах продаж используются мини-диктофоны компании Телесистемы, соответствующие требованиям системы речевой аналитики.

Наша платформа работает на базе Яндекс.Облака - распределённого дата-центра, инфраструктура которого защищена в соответствии с ФЗ-152.

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